- How does Diamond Creek Candles ship products?
DCC uses Federal Express or USPS for deliveries. If they use USPS it is always shipped 3 day priority.- Does this item really cost this much to ship?
Diamond Creek Candles does not hide the cost of shipping in the price of the their products. The competition will price their products higher in order to cover additional shipping costs. Diamond Creek does not do this, they sell their products at their retail price and fully disclose the cost of shipping. SHIPMENTS TO ALASKA, HAWAII, AND PUERTO RICO: Due to regulations regarding shipment of flammable liquids, all shipments to Alaska, Hawaii, and Puerto Rico will be shipped by U.S. Postal Service. There will be additional freight charges, depending on the weight of the package. For International Deliveries DCC will not be held liable for undelivered or damaged products due to rough handling or customs impediment. They have no control of deliveries after it leaves their facility. All orders placed on the Web are processed within 48 hours. If the product has been pulled from stock (non candle product) there may be a $10.00 restock fee for orders under $50.00. All orders greater than $50.00 there may be a restock fee of $20.00. Fees are determined by current status of order, if the order has been picked, pulled, processed, and packed. All candles are made to order per your order so please notify Diamond Creek Candles for assistance in cancellation of orders. 100% Guarantee on all products to be free of defects. If products are damaged during shipping, we will replace the item or a full refund of the purchase price within 15 days of ship date. Please contact us ASAP and keep all original packing materials so an inspection can be performed by the shipping company (pictures may be required). If for some reason your candle is defective in any way please return it to Diamond Creek Candles within 2 days of receipt of product or this may affect your return. We only accept exchanges on candles with the EXACT SAME FRAGRANCE. SHIPPING AND HANDLING IS NON-REFUNDABLE and if free shipping was used, you will be charged for the actual shipping fees from your order, so we ask that you carefully consider your selections prior to purchasing. Due to the rapidly changing fragrance lamp selections and production runs there will be NO RETURNS ON FRAGRANCE LAMPS. These lamps are not manufactured by Diamond Creek and are mouth blown and hand crafted, this makes returns virtually impossible. All fragrance lamp kits (parts) are double inspected and signed off by a quality control manager for accuracy. Diamond Creek is not as versatile when it comes to shipping options. Just about every order will ship USPS (United States Postal Service) and all orders via retail will ship Priority Mail, which means your item ships and is due to arrive to you in three business days. We offer a flat rate within the U.S. for $9.80/ to Canada and Mexico for $23.95/ to all other countries for $38.95. You will be billed for the shipping before your order ships if your order is shipping outside of the USA.
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